Our Client, one of the fastest growing optical retail chains that offer the best quality prescription eyewear products. The brand has its presence across 290+ stores all over the southern part of India.

Challenges Faced

Being a Multimodal Outlet Retailer with a chain of outlets in southern India, our client faced issues with clarity/instant data communications from digitally isolated outlets. They weren’t able to answer to themselves the questions like “ How much is our Sales Today? What is the status of our Inventory? Replenishment Required? Have the revised pricing and ad-hoc promotional offers been reflected across the outlets? And more. Even though most of the outlets are constantly sharing critical data with the central system, the Mobile outlets, Doorstep outlets, and outlets in Mela/Co locations are restricted from doing the same, which resulted in lowering the managerial and operational efficiencies.

The Solution

Novac’s KAZITO® manages both the front and backend of store processes with a single unified platform. As a solution to the data communication issues, we deployed KAZITO® offline solution to the outlets in remote areas where there is no/low bandwidth connectivity. By leveraging KAZITO®’s Online/Offline dual mode capability, the data from outlets were pulled to Central System in a periodical interval. Likewise, the revised pricing, adhoc promotions, Scheduled Campaigns, and Stock transfers have been pushed to Outlets.

Benefits

With such systems in place, now our client can do all the management and control activities from ONE administrative location. With KAZITO®, we managed to provide our client with an opportunity to implement the right strategy and better customer experience.

One of our clients , a large and leading captive FMCG Distributor, with a chain of HoReCa outlets with PAN India brand presence with high consumer loyalty and demand were struggling to manage their inventory of key ingredients based on the expiry dates. Their products are considered to be high-value targets because of their smaller shelf life and has to maintain same palate across their outlets.

The Challenges

• Manage the inventory of key ingredients based on expiry dates
• Maintain the blanket taste, aroma and quality among all their outlets
• Key ingredient purchases are managed centrally, creating multitudes of complexity
• Lack of transparency between the central warehouse to zonal warehouse and stocks not maintained properly
• Outlets receiving the materials close to expiry date, leading to increased FEFO (First Expiry First Out) range.

The Solution

• A CFM (Came-From-Market)process is adopted to overcome the challenges of recording the transactions and maintaining AR/AP.
• The Delivery Challan (from Supplier) with Proof-of-Delivery confirmation from the customer is considered and based on that a Purchase order is created to Supplier (Back flush logic) as the first step in recording the transaction.
• All the other steps will be automatically triggered to create AR and AP respectively.

The Outcome

• The automated system ensured the supply of required materials with transparent book-keeping.
• The customers(restaurants) were able to receive the fresh produce on time and were able to keep up with the growing demands.

The client is a distribution company, duly supplying groceries to various restaurants on a daily basis. With a chain of restaurants, famous for its South Indian Vegetarian cuisine coming into their fold as a high demand client for fresh vegetables, it is presenting a unique problem of procuring the said fresh vegetables.

The Challenge

• The procurement, stocking, and delivery processes is not as fast as other edible products.
• The procurement process for seasonal vegetables depends on availability and the demand for it will not be available year round.
• Sourcing vegetables with short shelf life is different from sourcing regular groceries, making it harder to fit into any standard SOP of a software solution
• The lack of speed in customer invoicing and to accommodate the system process
• To keep a tab on AR (payment from customer) & AP (payment to supplier).

The Solution

• A CFM (Came-From-Market)process is adopted to overcome the challenges of recording the transactions and maintaining AR/AP.
• The Delivery Challan (from Supplier) with Proof-of-Delivery confirmation from the customer is considered and based on that a Purchase order is created to Supplier (Back flush logic) as the first step in recording the transaction.
• All the other steps will be automatically triggered to create AR and AP respectively.

The Outcome

• The automated system ensured the supply of required materials with transparent book-keeping.
• The customers(restaurants) were able to receive the fresh produce on time and were able to keep up with the growing demands.

Our client, the previously mentioned optical retail chain fulfills the requirements of prescription spectacles to vide spectrum of customers from all economic background. Their motto is to deliver the best pair of spectacles at the budget range selected by their customers.The catch here is “How to protect the Margin?”

Challenges Faced

The major challenge faced by our Client is to cater to different power and price ranges, designs, free fitment, and replacement services as per the customers’ budget and without affecting the company's profit margin. The manual process of Job orders is tedious; it involves maintaining a wide range of data from each supplier and additional promotional services. The process needs to be fed with instant and accurate data to avoid the loss of orders and marginal setbacks.

The Solution

We have enhanced KAZITO®’ ‘s Job Order Management further to manage the Lens Orders. The primary solution has been modified to manage the additional attributes in a multi-dimensional data Matrix to enable the efficiency of the Lab order processing by leveraging the various offers and additional services provided by the various Lens Suppliers. Order processing executives were equipped with the real-time supplier price, offers & services

Benefits

With such systems in place, now our client can do all the management and control activities from ONE administrative location. With KAZITO®, we managed to provide our client with an opportunity to implement the right strategy and better customer experience.

• The executives were able to place the orders to the right suppliers by reviewing the system-triggered auto-suggestions based on a multi-dimensional data Matrix.
• Effectively mitigating the damages with replacement commitment provided by the supplier by submitting proper proof of purchase prompted thru KAZITO®.
• Our client is now saving In-house Fitment Operation Overhead for each fitment by selecting suitable suppliers.
• Deploying a better Lens Order Management by adopting the Lens Order Matrix and automating the same to minimize human errors.
• Post deployment of this solution 100% of all the Lens orders are within the budget range.

KAZITO®, the retail solution has a standard set of matured operations and time tested modules to manage the Business. In the above case, KAZITO® transformed itself to understand & adopt the industry-specific complexity and thereby protecting the profit of our Client and ensuring the end Customer’s satisfaction.